How do I place an order?

How do I pay for my purchase?

How much is the shipping cost?

Do you charge VAT?

Where do you ship to and what shipping options are available?

How do I track my order?

How can I return an item?

What should I do if I do not want to receive my order?

What is your return and exchange policy?

What condition do returned items need to be in?

What if my item is damaged or defective?

Which items can't be returned or exchanged?

How will I receive my refund?

How do I contact customer service?

What is tabby?

How does tabby work?

Do I need to download the tabby app?

How will the instalment payment be charged?

How many instalments can I select?

Can I choose the amount to be deducted for each month?

Do I need to pay any additional amount to avail this payment service?

What bank cards can I use?

Can I use this payment method for all products?

Can I return or request for refund on products purchased?

What’s required for me to pay with Tamara?

When will I receive my order if I pay with Tamara?

What happens if I want to make a return / cancellation?

What happens if I miss a payment?

Why was my order declined?